OUR People Are YOUR People
From sick patients, to scheduling appointments; our team can handle any type of call your practice gets.
How We Can Help Your Practice
Patient Access
The STATLINX Patient Access Center serves as the primary point of connection for anyone trying to reach your medical practice. Whether it’s patients, providers, or other contacts, we ensure every call is handled with care and professionalism. Our team expertly manages high call volumes, lunch breaks, and after-hours needs, making sure your practice runs smoothly around the clock. Supporting over 3,000 medical professionals, we deliver consistent, reliable care on every call.
What sets us apart is our team of Patient Care Specialists, each with a medical background and extensive training, skilled in major EMR systems like Epic and eCW, but also fluent in multiple languages, ensuring clear and effective communication that enhances the patient experience. We integrate seamlessly with your practice and EMR, working as an extension of your team, maintaining that personal touch you value. Our Patient Care Specialists are prepared to handle high-pressure situations, such as activating STEMI teams, with calm efficiency. During the day, our rollover support reduces the burden on your front desk, allowing your staff to focus on in-person care. After hours, we ensure continuity by connecting patients with their physicians in emergencies, providing reliable access whenever it’s needed most.
